You can reach our service desk between
Monday to Friday 08:30 – 18:00 hours
Depending on the processes you handle via ShipitSmarter you might require extended service hours. Simply contact us. Within the scope of your service level agreements, you can use extended hours up to a 24-hour service.
Ask our service desk team!
Quickly and professionally to the goal: our support team supports you at any time for all questions regarding ShipitSmarter with individually compiled support services – in monitoring your ShipitSmarter processes and also in managing and enhancing your existing solution. The service desk monitors the current state of the web platform and the communication channels and will inform you on system anomalies and maintenance work in a timely manner.
Quick & competent help for your questions
Our team gives you direct and quick assistance. In case more in-depth technical expert knowledge or comprehensive research is required to solve your problem your request will be internally escalated.
Service Level Agreements (SLAs)
Our Service Level Agreements (SLAs) give you the flexibility to choose optimal security for your ShipitSmarter solution. You can choose between different SLAs. Essentially they define appropriate service and reaction times for you. Basically, these define the service and reaction times suitable for you. You can request information on the SLAs under firstname.lastname@example.org