Privacy statement BV

Privacy Statement

ShipitSmarter is a global and multicultural organization, offering worldwide software services. We are fully aware of the responsibility we bear toward our customers, shareholders, employees and the communities in which we work. Thus, we have given ourselves a strict set of ethical values to guide us in our business dealings. For this purpose, ShipitSmarter has drawn up the Code of Conduct. We expect all our suppliers, to adhere to the same ethical principles.

Valid from May 25, 2018, Version 1.1

The statement

1. Introduction BV (hereinafter referred to as: “ShipitSmarter”, “we”, “our”, “us”) attaches importance to the protection of your personal data and privacy. We would like to inform the visitors of our website and our (potential) customers about how we process your personal data, which we collect through this website. We advise you to read this privacy statement in its entirety.

2. The Scope of this privacy statement

In the various sections of this privacy statement, we explain how ShipitSmarter handles the processing of your personal data. This privacy statement applies to all the personal data that we process of you, as this is part of the services that ShipitSmarter carries out worldwide. This statement applies to all customers who purchase services from ShipitSmarter and for all users of the ShipitSmarter website. We also enter into a processing agreement with customers, if this conflicts with this privacy statement, then the processing agreement prevails.

3. Responsible for the processing of your personal data B.V. is responsible for the processing of your personal data in the cases described in this privacy statement. We are located at Arendstraat 21, 1223 RE in Hilversum, The Netherlands and we can be contacted by telephone on: +31 887 447 447 or by e-mail at:

4. For what purpose and on what legal basis do we process personal data

4.1 Purpose
For our service, we process your contact details (name, job title, (business) mobile number, (business) email address, IP address). ShipitSmarter processes your personal data for various purposes:

  • If you visit our website, fill in our contact form or sign up for the newsletter, the goal is to gain new business. For the use of cookies on our website, please refer to our cookie policy;
  • If you are in contact with ShipitSmarter, for example by telephone, e-mail or via Skype, to aim that this contact is as optimal as possible;
  • For analysis with the aim of process improvement, lead generation and the development of services;
  • For the preparation of Client Cases with the purpose of lead generation.

4.2 Legal basis

If you subscribe to our newsletter, we will process your personal data because of your consent. In advance we will ask you for your one-off consent via the website or by e-mail.

Website visit, analysis, and tracking
If you visit our website, we process personal data because of a legitimate interest.

If we contact you, we will do so because of your consent or because of a legitimate interest. If you contact ShipitSmarter, you thus give us your consent to process your personal data.

Client Case
If you cooperate with our Client Cases, we process personal data because of an agreement.

4.2.1 Processing because of a legitimate interest

If we process your personal data because of a legitimate interest, we have considered that this is vital for ShipitSmarter and for our operations, that we process general personal data such as your name, business mobile number and business e-mail address in which we do not harm your interests.

5. Sharing personal data with third parties

5.1 What we do not do
ShipitSmarter does not sell your personal data to third parties for marketing, sales, and other business activities.

5.2 What do we do
ShipitSmarter cooperates with various parties to provide you with the best possible service. For this, we sometimes provide personal data to a third party or we receive personal data from a third party, such as a hosting company. To protect your rights, we enter into a processing agreement with these third parties.

In addition, our website uses analysis and tracking cookies. We use them to optimize our website for our visitors by analyzing how they use our website. With the parties who provides these cookies, ShipitSmarter enters into a processing agreement to agree upon how they process our data.

We receive contact details in various ways, e.g. through our customers, or via customers of our customers, or via an approach through social media. Mostly, we are requested to contact someone because there is interest in one or more of our services. This contact information is processed and stored in our customer database. If it comes to an agreement, and your company becomes a customer with ShipitSmarter, the personal data will be processed and stored in the way that applies to all ShipitSmarter customers and as per processing agreement.

5.2.1 Transfer to third countries
If we transfer your personal data, we will only do this to countries that fall under the General Data Protection Regulation or to countries that are covered by an adequacy decision. The latter means that the European Commission has decided that that specific country complies with an equivalent privacy protection as applied in the European Union.

6. Retention period

Here you can read per subject which retention period we hold for personal data.

ShipitSmarter sends out newsletters on a regular basis. We store the required personal data for as long as you are registered for our newsletter. You can always unsubscribe by clicking on ‘unsubscribe’ in the newsletter. You will then immediately be unsubscribed from the newsletter. If you have unsubscribed from the newsletter, we will delete your personal data within six months. We need this time for administrative processing.

Web hosting
When you visit our website, our web hosting party registers your IP address. Only your IP address is visible to us and we do not use any software to retrieve your personal data. Your IP address is stored by our hosting party for a maximum of seven days, this is a standard procedure.

Contact form and customer database
When you enter your personal data in our contact form on our website, your personal data will be directly and securely uploaded to our customer database. We then store your personal data for a maximum of two years, as this implies to the type of our services. If you become a customer with ShipitSmarter, we will store your personal data in our customer database for as long as you remain our customer, except for the personal data that we, for legal reasons, are required to keep for a longer period. If it appears that your company is not interested in our services, we will store the data for a maximum of six months regarding the administrative processing of deleting personal data.

Business cards
ShipitSmarter regularly receives business cards, e.g. during an event. The personal data of your card are processed in our customer database and, if applicable, linked to previously collected personal data. If it comes to an agreement, and you become a customer with ShipitSmarter, your personal data will be processed and stored in the way that applies to all ShipitSmarter customers and as per processing agreement. After we have received your business card, we do not intend to send you for example an unannounced newsletter. We will always ask you in advance for your one-off consent by e-mail.

Client cases
If you cooperate with one of our Client Cases and we process your personal data for it, then the retention period will be defined in the underlying agreement of our cooperation.

7. Security

ShipitSmarter is an IT company that offers online services. We understand that the proper and safe processing of data and personal data is very important. For this ShipitSmarter has taken technical and organizational security measures. For example, our employees have signed a confidentiality clause in their employment contract and we have concluded processing agreements with companies that process personal data for us. These procedures guarantee an appropriate level of security, this implies to the type of the personal data that needs to be protected and the way of processing.

8. Your rights

You have various rights that you can exercise in relation to ShipitSmarter regarding the processing of your personal data. Below we explain which rights they concern and under section 9 you can find how you can contact us to exercise these rights. Please do clearly state which right you refer to. Your request will be processed within the legal deadline. ShipitSmarter may make an exception to exercise these rights if it is obliged or entitled to do so on legal or other sufficient grounds.

8.1 Right of access
You have a right of access to what personal data we process about you. The right of access means also, that you gain an insight into the purposes for which we process your personal data and for how long we store them.

8.2 Right to rectification
You have the right to have your personal data corrected if they are incorrect.

8.3 Right to erasure
In some cases, you are entitled to the removal of your personal data. If you have previously given (explicit) consent to ShipitSmarter for the use of your personal data, but you withdraw this consent now, then ShipitSmarter will remove this personal data as soon as possible. However, some time may pass before your personal data has been removed from all files due to the administrative processing. As soon as your personal data have been removed, you will be informed.

8.4 Right to the restriction of processing
Under certain conditions, you can object to the processing of your personal data by ShipitSmarter. For example, you can object to the use of your personal data for analysis, marketing and sales activities.

8.5 Right to object
If ShipitSmarter processes your personal data because of a legitimate interest, you have the right to object to this because of your specific situation. If your personal data are processed by us for direct marketing, you always have the right to object to it, we will then stop processing your personal data for this purpose.

8.6 Right to data portability
If the processing is based upon your consent or on an agreement, you have the right to obtain the personal data you have provided to ShipitSmarter in a structured, standard and machine-readable form from us.

8.7 Right to withdraw consent
If we process your personal data based on your consent, you always have the right to withdraw this consent. We guarantee that withdrawing your consent is as simple as giving it. The processing of your personal data before the withdrawal of your consent remains lawful.

8.8 Right to lodge a complaint with a supervisory authority
If, in your opinion, the processing of your personal data by ShipitSmarter is unjustified, you have the right to lodge a complaint to the Autoriteit Persoonsgegevens.

9. Contact to practice your rights

Write to:
Arendstraat 21
1223 RE Hilversum
The Netherlands

or email:

10. Changing this privacy statement

ShipitSmarter reserves the right, at any time and without prior notice, to make changes to the privacy and cookie policy. We advise you to regularly check whether changes have been made. We ensure that you can easily see these changes by using version numbers. If ShipitSmarter makes an important change regarding the processing of personal data, we will mention this in a separate news item on our website or via our newsletter.

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